The address

Write to [email protected]. A real person opens it and answers, usually within a couple of working days. There is no phone line and no chat widget, because neither would be staffed honestly.

What this address can help with

Something on this site is wrong, out of date or badly worded
A price or a label detail here does not match what you saw at the checkout
A link is broken or a page will not load
How this site earns — the short answer is affiliate commission, and the longer one is on the disclaimer page
Press or partnership questions

What it cannot help with

Anything attached to an order. Nothing is charged here, which means there are no order references on file, no customer records, no parcel tracking and no way to send money back. All of that sits with the seller who ran your checkout, and the receipt in your inbox carries their support route.

Product questions we can answer from the label and the published material, we will. If a question is really about your own health, that conversation belongs with your doctor or pharmacist rather than with a website.

If you are arranging a refund

Go to the seller's support page with your order details inside sixty days of the purchase date. The steps are on the official page. Forwarding the request here only adds days to it.

Send corrections

Of everything that lands in this inbox, a correction is the most welcome. Point at the page and the number and it will be put next to the label or the checkout that day.

How long replies take

Reckon on a couple of working days. A message sent late on a Friday is generally answered Monday or Tuesday. If a week has gone by with nothing, it almost certainly landed in spam on one side or the other — send it again rather than assuming it was ignored.